Happy 25th Anniversary Andee and Sherrie Rubi. Ahhh…25 years ago…what a different time. Gas was $1.38 a gallon, the average cost of a new home was $83,000, and the Rubis were married.
Flash ahead: 2006. The Rubis go to the Fiji Islands on Air Pacific Airlines and somehow get rerouted to a flight on the return trip from hell. (Yes, many of us have been on that flight. Many airlines excel at them.) Oh, and like SO MANY airline “customers,” the airline that was more-than-happy-to-take-their-money to get them there, seems to have suddenly lost interest in professionally handling their return – or even returning their correspondence.
Their entire letter to Air Pacific Airlines, a nice outline for Stephen King’s next novel, is too long to include here, but you can find it the first “Comment” under this posting here and under the category I’m sorry. Did I Inconvenience You by Flying on Your Airline? Mrs. Rubi’s e-mail to me opens with: “This is a copy of the letter I sent to Air Pacific through my travel agent. It has been one month and the letter has now gone out again to other parties, higher up I hope, with no response from the airline. Any Suggestions???”
She also adds that her unresponded-to correspondence (funny how correspondence is SUPPOSED to go BOTH WAYS) has been sent to Louise Waqanisanini lwaqanisanini@airpacific-lax.com. She then forwarded it to:Raijeli@airpacific.com.fj and Mr. Richard Yamashita, LAX Airport Managerryamashita@airpacific-lax.com and Matilda Cakobau matilda@airpacific-lax.com.
If anyone knows any of these people, please tell them Sherri and Andee Rubi would like to say hello. If Mrs. Rubi has any of the addresses wrong, please Comment at the end of this entry and provide her with the information.
We at Aircomplane.com™ also realize that there may be two sides to every story. Perhaps you at Air Pacific Airlines may feel that the Rubis are not entitled to any consideration for what they went through? That’s why this is a blog (read: interactive) and not just a website.
Many airline passengers are just fed up with not hearing back from the airlines AT ALL when they have what they feel is a legitimate issue. Feel free to drop us a note or “Comment” on this blog entry. The Rubis would love to hear from you one way or the other.
Thanks,
Your Friendly Aircomplane.com™ “Spite Crew”
