Aircomplane.com’s Spite Attendants’ never-ending quest for safe, comfortable, worry-free air travel has routed us once again to the Department of Transportation and Secretary Ray LaHood. We’re pleased to announce the news seems to be headed in the right direction.
The ability to file complaints with the DOT about airline service has been made easier, thanks to their newly redesigned website: http://airconsumer.dot.gov. Here you have the ability not only to register complaints, but to contribute on-time data, baggage mishandling stories, and information about airline safety and security.
According to LaHood, “This updated web site is part of our ongoing effort to improve resources for consumers and ensure that airline passengers are treated fairly when they fly,” adding, “We want to make it as easy as possible for consumers to find the information they need to make their air travel experience as smooth and hassle-free as possible.”
There are other useful links we invite you to inspect, including travel tips, airline bankruptcy information, and the Air Travel Consumer Report, a monthly ranking of airline performance.
The most useful, (and probably the most used) link is for the DOT’s Aviation Consumer Protection Division, where you file your basic Airline Service Complaint. Jot this information down and keep it handy:
By Phone : 202-366-2220 (TTY 202-366-0511)
By Mail: Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, DC 20590
From their website you can also contact them from their website via filling out a web form found here: http://airconsumer.dot.gov/escomplaint/es.cfm
Don’t forget, fellow aviation consumers: keep those numbers, addresses and forms handy every time you fly! The more vocal we are, the better things will be for everybody!
