Can you hear me [lying] now?
We received this letter from one of Aircomplane.com’s readers. Mr. Gach consented to the use of his name. After reading this, think about how Delta might have responded in an emergency situation. Based on Mr. Gach’s account, there seems to be a series of serious communications failures – or outright lies. Not having been there, I resisted editing Mr. Gach’s version by replacing “flight attendants” with “Common, Insecure, Irresponsible, Power-Grabbing Evil Bitches.” See? We can be classy.
If you look at the previous post, you will see the new complaint procedure the U.S. Department of Transportation has initiated. As your Spite Attendants, we strongly suggest Mr. Gach and anyone else on this flight file such a complaint. We’ll make it easy for you. Here’s the link: http://airconsumer.dot.gov/escomplaint/es.cfm
As always, we invite Delta Airlines to respond with its version of events. We anxiously await whatever they would like to tell us. Seriously. Here’s the e-mail address: info@aircomplane.com. But make it good. We know how to translate PR into BS back from the original BS to PR. We’re multi-lingual that way.
Dear Aircomplane.com:
On 1-17-2010 we were on a return flight to Cleveland, Ohio on DELTA Airline flight DL1649. Upon reaching Cleveland, the flight attendant first announced that we were in final approach to land. The pilot came on and said that we were going to be diverted to Detroit because intense fog prohibited us from landing. This was all fine for the sake of safety.
Just before landing in Detroit, the pilot announced that he was in contact with service personnel to make arrangements for us. The flight attendant then announced that we would be staying in Detroit for the night. Upon leaving the airplane, we were directed to a Delta desk with three attendants. These people did not have a “clue” on how to handle the situation. No services were arranged, and upon questioning the three attendants we were told we were on our own. We asked if they could shuttle us to a hotel. That did not happen, and their telling us we would get a discount was a bold-faced lie.
We then asked for information on rental of a car to drive home to Cleveland. The one person acted like I wanted to go to Mars. All of the attendants were not trained in any way to handle an emergency situation. We were also told that we would get a portion of our ticket back at the car rental service. I called four different agencies and none of them had any knowledge of our arrival. At this time it was close to midnight, and all the restaurants were closing. There were two Doctors on board and one was a woman who directed a small clinic in Southern Ohio. She was in tears on not being able to get home.
I finally told the one attendant that we realize that we were being “dumped” by Delta. We finally got a shuttle across the airport to a car rental agency — which cost me $157.01. Once DELTA GOT US ON THE GROUND, THEY FELT NO OBLIGATION TO US. THIS WHOLE EPISODE WAS A DISGRACE TO THE AIRLINE INDUSTRY. YOU CAN SELL TICKETS TO THE FACT THAT I WILL”NEVER FLY delta AGAIN AND I ALSO WILL WRITE THE FTC ON THIS ACTION.” I finally arrived home in Avon Lake, Ohio at 3:10 AM on 1-18-2010. Delta left approx 100 people stranded. They were not even sure what to do with our luggage. I am glad we did not have to ditch in Lake Erie, or we would still be treading water.
Thank You for reading my complaint. I am sure I represent all people that were on Flight DL 6149.
William S Gach
Avon Lake,Ohio
